Payment Policy
Accepted Payment Methods
At Motion Maple, we offer secure and convenient payment options for your running shoe purchases:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Interac e-Transfer (for Canadian customers)
PayPal Payments
When choosing PayPal as your payment method:
- You will be securely redirected to the PayPal payment page
- Log in with your PayPal credentials to confirm the payment
- No PayPal account? Select "Pay with Debit/Credit Card" for guest checkout
- Your order will be shipped to the address registered with PayPal
- Please verify your PayPal shipping address is correct before completing the purchase
Security Measures
Your payment security is our priority:
- All transactions are encrypted using SSL technology
- We comply with PCI DSS requirements for secure payment processing
- Your payment information is never stored on our servers
- We monitor transactions for suspicious activity
- Regular security audits ensure payment system integrity
Order Processing
Understanding our order processing procedures:
- Orders are processed during business hours (Monday-Friday, 9:00 AM - 5:00 PM CST)
- Payment confirmation is sent via email
- Order processing begins after payment verification
- Pre-authorization holds may appear on your account
- Actual charging occurs when your order ships
Currency and Pricing
Important information about our pricing:
- All prices are in Canadian Dollars (CAD)
- International orders may incur currency conversion fees
- Your bank's exchange rates and fees may apply
- Prices include GST/HST for Canadian orders
- Additional provincial taxes may apply
Payment Issues
If you experience payment problems:
- Contact our customer service team at ask@motionmaple.com
- Call us at +1 (204) 940-8273 during business hours
- Visit our store at 369 Ross Ave, Winnipeg, MB R3A 0L7
- Check your card limits and restrictions
- Verify your billing information matches your card details
Business Account Payments
For corporate or business purchases:
- Contact us for business account setup
- Purchase orders accepted from approved accounts
- Net 30 terms available for qualified businesses
- Bulk order discounts available
- Custom billing arrangements possible
Refund Policy
Our refund process:
- Refunds are processed to the original payment method
- Processing time: 3-5 business days
- Bank processing may take additional 5-10 business days
- Return shipping costs are customer responsibility
- See our Returns Policy for full details