Service Policy
Last updated: October 19, 2025
1. Service Overview
At Motion Maple, we are committed to providing exceptional service for all your running footwear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@motionmaple.com
- Phone: +1 (204) 940-8273
- Address: 369 Ross Ave, Winnipeg, MB R3A 0L7, Canada
2.2 Support Hours
Our customer support team is available:
- Monday - Friday: 10:00 AM - 8:00 PM CST
- Saturday: 9:00 AM - 6:00 PM CST
- Sunday: 11:00 AM - 5:00 PM CST
3. Shoe Care Services
3.1 Available Services
- Professional shoe cleaning
- Sole replacement and repair
- Lace and insole replacement
- Waterproofing treatment
- Running shoe restoration
- Custom orthotics fitting
3.2 Service Timeframes
Standard service timelines:
- Initial assessment: 1-2 business days
- Basic cleaning: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom modifications: 10-14 business days
4. Warranty Services
4.1 Standard Warranty
All new shoes purchased from Motion Maple include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free initial fitting and adjustments
- Complimentary lace replacement within first 30 days
4.2 Extended Care Package
Optional extended care services include:
- 12-month extended protection
- Priority repair service
- Quarterly professional cleaning
- 20% discount on future repairs
- Free shoe care consultations
5. Professional Services
5.1 Expert Fitting
- Comprehensive gait analysis
- Foot measurement and scanning
- Running style assessment
- Personalized shoe recommendations
- Custom insole fitting
5.2 Training Services
- Running technique workshops
- Shoe care demonstrations
- Group training sessions
- Personal running consultations
- Race preparation guidance
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Comprehensive gait analysis: $40
- Custom fitting consultation: $30
- Professional evaluation: $25
6.2 Service Costs
- Basic cleaning: $20-35
- Minor repairs: $30-50
- Major repairs: $60-120
- Custom modifications: Quote based on requirements
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all services
- Quality testing before delivery
- Detailed service documentation
- Customer satisfaction follow-up
- Quality guarantee on all repairs
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive preliminary assessment
- Schedule service appointment
- Approve service quote
- Drop off or ship items as required
8.2 Required Information
- Shoe brand and model
- Purchase date and location
- Detailed description of issues
- Service history if applicable
- Preferred timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine parts and materials
10. Updates to Service Policy
Motion Maple reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team at ask@motionmaple.com or call +1 (204) 940-8273.